{"id":14239,"date":"2023-07-10T14:08:17","date_gmt":"2023-07-10T14:08:17","guid":{"rendered":"https:\/\/velo.md\/?page_id=14239"},"modified":"2023-07-10T14:08:49","modified_gmt":"2023-07-10T14:08:49","slug":"returns","status":"publish","type":"page","link":"https:\/\/velo.md\/ro\/returns\/","title":{"rendered":"Returul \u0219i schimbul de bunuri"},"content":{"rendered":"<p>Cump\u0103r\u0103torul are dreptul de a solicita \u00eenlocuirea gratuit\u0103 sau rambursarea valorii bunurilor achizi\u021bionate de la magazinul online velo.md \u00een termen de 14 zile, cu condi\u021bia ca defectele \u0219i lipsurile constatate s\u0103 nu fie din vina sa.<br><br>Bunurile pot fi \u00eenlocuite dac\u0103 nu au fost folosite \u0219i dac\u0103 \u0219i-au p\u0103strat aspectul original \u0219i este necesar\u0103 prezentarea unui bon de cas\u0103 sau a oric\u0103rui alt document care s\u0103 confirme faptul c\u0103 a\u021bi cump\u0103rat acest produs.<br><br>\u00cen conformitate cu actuala Hot\u0103r\u00e2re a Guvernului RM nr. 105 din 13.03.2003 cu privire la protec\u021bia drepturilor consumatorilor, nu toate bunurile sunt clasificate ca bunuri cu drept de returnare sau de \u00eenlocuire. Prin urmare, v\u0103 recomand\u0103m cu insisten\u021b\u0103 s\u0103 v\u0103 familiariza\u021bi cu lista de bunuri \u0219i condi\u021biile specifice pentru fiecare dintre acestea.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Condi\u021bii de \u00eenlocuire sau de returnare a bunurilor<\/h3>\n\n\n\n<p>\u00cenlocuirea bunurilor poate fi solicitat\u0103 \u00een urm\u0103toarele cazuri:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Articolul nu a fost folosit, aspectul este intact;<\/li>\n\n\n\n<li>Ambalajul bunurilor este intact \u0219i nedeteriorat;<\/li>\n\n\n\n<li>Toate componentele setului de produse sunt p\u0103strate: accesorii, consumabile, documenta\u021bia \u00eenso\u021bitoare \u0219i software-ul, iar ambalajul este p\u0103strat intact, astfel \u00eenc\u00e2t v\u00e2nz\u0103torul s\u0103 poat\u0103 returna produsul pe pia\u021b\u0103.<\/li>\n\n\n\n<li>Articolul nu a fost activat.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Lista bunurilor de calitate corespunz\u0103toare care nu fac obiectul return\u0103rii \u0219i schimbului<\/h3>\n\n\n\n<p>Lista m\u0103rfurilor de calitate corespunz\u0103toare, care nu sunt supuse returului \u0219i schimbului \u00cen conformitate cu Hot\u0103r\u00e2rea Guvernului RM nr. 105 din 13.03.2003 privind protec\u021bia drepturilor consumatorilor, urm\u0103toarele m\u0103rfuri nu sunt supuse returului \u0219i schimbului:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bijuterii (produse realizate din metale pre\u021bioase, pietre pre\u021bioase);<\/li>\n\n\n\n<li>Articole de cusut \u0219i tricotate (\u021bes\u0103turi din bumbac, in, p\u00e2nz\u0103, in, m\u0103tase, lenjerie de corp \u0219i lenjerie de pat);<\/li>\n\n\n\n<li>Articole de igien\u0103 personal\u0103 (periu\u021be de din\u021bi, piepteni, pensete, aparate electrice sau manuale de epilat \u0219i de b\u0103rbierit, alte articole similare de igien\u0103 personal\u0103);<\/li>\n\n\n\n<li>Cosmetice \u0219i parfumuri;<\/li>\n\n\n\n<li>Produse cu cablu;<\/li>\n\n\n\n<li>Materiale de construc\u021bii, finisaje \u0219i alte bunuri distribuite la metru (linoleum, folie, covoare etc.);<\/li>\n\n\n\n<li>Bunuri \u0219i materiale care vin \u00een contact cu alimentele fabricate din materiale polimerice, inclusiv cele de unic\u0103 folosin\u021b\u0103 (tac\u00e2muri \u0219i ustensile de buc\u0103t\u0103rie, materiale de ambalare, recipiente pentru depozitarea \u0219i transportul alimentelor;<\/li>\n\n\n\n<li>Produse chimice de uz casnic, pesticide \u0219i produse agrochimice;<\/li>\n\n\n\n<li>Mobilier pentru cas\u0103 (seturi de mobilier);<\/li>\n\n\n\n<li>Autovehicule \u0219i articole pentru motociclete, remorci \u0219i agregate pentru acestea, alte mijloace mobile pentru lucr\u0103ri agricole, ambarca\u021biuni de agrement \u0219i alte echipamente de \u00eenot;<\/li>\n\n\n\n<li>Electronice de consum complexe din punct de vedere tehnic pentru care este stabilit\u0103 o perioad\u0103 de garan\u021bie (ma\u0219ini \u0219i aparate electrocasnice, echipamente radioelectronice, calculatoare, echipamente foto \u0219i video, telefoane mobile \u0219i fixe, instrumente muzicale electronice);<\/li>\n\n\n\n<li>Remedii la domiciliu pentru prevenire \u0219i tratament (produse sanitare \u0219i de igien\u0103 din metal, cauciuc, instrumente, dispozitive \u0219i aparate medicale, produse de igien\u0103 oral\u0103, lentile de ochelari, produse de \u00eengrijire a copiilor, medicamente);<\/li>\n\n\n\n<li>Juc\u0103rii.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Procedura de returnare sau de \u00eenlocuire a bunurilor<\/h3>\n\n\n\n<p>\u00cen primul r\u00e2nd, contacta\u021bi-ne la num\u0103rul de telefon: 022 88-55-55-55-55-55 \u0219i ve\u021bi fi informat cu privire la modul de rezolvare a problemei.<\/p>\n\n\n\n<p>\u00cen conformitate cu prevederile legale, pentru ca bunurile s\u0103 fie trimise la un centru de service, trebuie s\u0103 fie anexate cardul de garan\u021bie \u0219i bonul de cas\u0103.<\/p>\n\n\n\n<p>Perioada de examinare a cererii este de 14 zile. \u00cen aceast\u0103 perioad\u0103, se decide dac\u0103 se repar\u0103 produsul, se \u00eenlocuie\u0219te sau se ramburseaz\u0103 valoarea integral\u0103 a acestuia.<\/p>\n\n\n\n<p>\u00cen cazul \u00een care produsul nu este disponibil \u00een momentul trimiterii cererii de \u00eenlocuire, cump\u0103r\u0103torul are dreptul de a solicita v\u00e2nz\u0103torului s\u0103 anuleze comanda \u0219i s\u0103 ramburseze pre\u021bul integral. \u00cen cazul \u00een care este posibil\u0103 \u00eenlocuirea produsului, v\u00e2nz\u0103torul va notifica cump\u0103r\u0103torul<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Rambursare<\/h3>\n\n\n\n<p>Suma pl\u0103tit\u0103 de cump\u0103r\u0103tor va fi rambursat\u0103 \u00een termen de 15 zile de la primirea cererii, \u00een acela\u0219i mod \u00een care a fost efectuat\u0103 plata pentru bunuri.<\/p>\n\n\n\n<p>\u00cen cazul \u00een care clientul decide s\u0103 \u00eenlocuiasc\u0103 produsul cu un alt produs disponibil, i se va rambursa doar diferen\u021ba dintre costul produsului original \u0219i pre\u021bul noului produs sau i se va cere s\u0103 pl\u0103teasc\u0103 diferen\u021ba, dup\u0103 caz.<\/p>\n\n\n\n<p>Un cump\u0103r\u0103tor care dore\u0219te s\u0103 returneze sau s\u0103 schimbe un produs trebuie s\u0103 prezinte o chitan\u021b\u0103 de plat\u0103 \u0219i produsul \u00eensu\u0219i \u00een starea sa original\u0103, neutilizat.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u041f\u043e\u043a\u0443\u043f\u0430\u0442\u0435\u043b\u044c \u0438\u043c\u0435\u0435\u0442 \u043f\u0440\u0430\u0432\u043e \u043f\u043e\u0442\u0440\u0435\u0431\u043e\u0432\u0430\u0442\u044c \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u0443\u044e \u0437\u0430\u043c\u0435\u043d\u0443 \u0438\u043b\u0438 \u0432\u043e\u0437\u0432\u0440\u0430\u0442 \u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u0438 \u0442\u043e\u0432\u0430\u0440\u043e\u0432, \u043f\u0440\u0438\u043e\u0431\u0440\u0435\u0442\u0435\u043d\u043d\u044b\u0445 \u0432 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u043c\u0430\u0433\u0430\u0437\u0438\u043d\u0435 velo.md, \u0432 \u0442\u0435\u0447\u0435\u043d\u0438\u0435 14 \u0434\u043d\u0435\u0439, \u043f\u0440\u0438 \u0443\u0441\u043b\u043e\u0432\u0438\u0438, \u0447\u0442\u043e \u043e\u0431\u043d\u0430\u0440\u0443\u0436\u0435\u043d\u043d\u044b\u0435 \u0434\u0435\u0444\u0435\u043a\u0442\u044b \u0438 \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043a\u0438 \u0432\u043e\u0437\u043d\u0438\u043a\u043b\u0438 \u043d\u0435 \u043f\u043e \u0435\u0433\u043e \u0432\u0438\u043d\u0435. \u0417\u0430\u043c\u0435\u043d\u0430 \u0442\u043e\u0432\u0430\u0440\u0430 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u0430, \u0435\u0441\u043b\u0438 \u043e\u043d \u043d\u0435 \u0431\u044b\u043b \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d \u0438 \u0441\u043e\u0445\u0440\u0430\u043d\u0438\u043b \u043f\u0435\u0440\u0432\u043e\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u044b\u0439 \u0432\u043d\u0435\u0448\u043d\u0438\u0439 \u0432\u0438\u0434, \u0430 \u0442\u0430\u043a\u0436\u0435 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e \u043f\u0440\u0435\u0434\u044a\u044f\u0432\u0438\u0442\u044c \u043a\u0430\u0441\u0441\u043e\u0432\u044b\u0439 \u0447\u0435\u043a \u0438\u043b\u0438 \u043b\u044e\u0431\u043e\u0439 \u0434\u0440\u0443\u0433\u043e\u0439 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442, \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0436\u0434\u0430\u044e\u0449\u0438\u0439 \u0444\u0430\u043a\u0442 &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/velo.md\/ro\/returns\/\"> <span class=\"screen-reader-text\">Returul \u0219i schimbul de bunuri<\/span> Cite\u0219te mai mult \"<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-14239","page","type-page","status-publish","hentry","top_cat_"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"xl":false,"xxl":false,"xxxl":false,"xxxxl":false,"xxxxxl":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/velo.md\/ro\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"\u041f\u043e\u043a\u0443\u043f\u0430\u0442\u0435\u043b\u044c \u0438\u043c\u0435\u0435\u0442 \u043f\u0440\u0430\u0432\u043e \u043f\u043e\u0442\u0440\u0435\u0431\u043e\u0432\u0430\u0442\u044c \u0431\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u0443\u044e \u0437\u0430\u043c\u0435\u043d\u0443 \u0438\u043b\u0438 \u0432\u043e\u0437\u0432\u0440\u0430\u0442 \u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u0438 \u0442\u043e\u0432\u0430\u0440\u043e\u0432, \u043f\u0440\u0438\u043e\u0431\u0440\u0435\u0442\u0435\u043d\u043d\u044b\u0445 \u0432 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u043c\u0430\u0433\u0430\u0437\u0438\u043d\u0435 velo.md, \u0432 \u0442\u0435\u0447\u0435\u043d\u0438\u0435 14 \u0434\u043d\u0435\u0439, \u043f\u0440\u0438 \u0443\u0441\u043b\u043e\u0432\u0438\u0438, \u0447\u0442\u043e \u043e\u0431\u043d\u0430\u0440\u0443\u0436\u0435\u043d\u043d\u044b\u0435 \u0434\u0435\u0444\u0435\u043a\u0442\u044b \u0438 \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043a\u0438 \u0432\u043e\u0437\u043d\u0438\u043a\u043b\u0438 \u043d\u0435 \u043f\u043e \u0435\u0433\u043e \u0432\u0438\u043d\u0435. \u0417\u0430\u043c\u0435\u043d\u0430 \u0442\u043e\u0432\u0430\u0440\u0430 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u0430, \u0435\u0441\u043b\u0438 \u043e\u043d \u043d\u0435 \u0431\u044b\u043b \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d \u0438 \u0441\u043e\u0445\u0440\u0430\u043d\u0438\u043b \u043f\u0435\u0440\u0432\u043e\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u044b\u0439 \u0432\u043d\u0435\u0448\u043d\u0438\u0439 \u0432\u0438\u0434, \u0430 \u0442\u0430\u043a\u0436\u0435 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e \u043f\u0440\u0435\u0434\u044a\u044f\u0432\u0438\u0442\u044c \u043a\u0430\u0441\u0441\u043e\u0432\u044b\u0439 \u0447\u0435\u043a \u0438\u043b\u0438 \u043b\u044e\u0431\u043e\u0439 \u0434\u0440\u0443\u0433\u043e\u0439 \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442, \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0436\u0434\u0430\u044e\u0449\u0438\u0439 \u0444\u0430\u043a\u0442&hellip;","_links":{"self":[{"href":"https:\/\/velo.md\/ro\/wp-json\/wp\/v2\/pages\/14239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velo.md\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velo.md\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velo.md\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/velo.md\/ro\/wp-json\/wp\/v2\/comments?post=14239"}],"version-history":[{"count":1,"href":"https:\/\/velo.md\/ro\/wp-json\/wp\/v2\/pages\/14239\/revisions"}],"predecessor-version":[{"id":14240,"href":"https:\/\/velo.md\/ro\/wp-json\/wp\/v2\/pages\/14239\/revisions\/14240"}],"wp:attachment":[{"href":"https:\/\/velo.md\/ro\/wp-json\/wp\/v2\/media?parent=14239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}